How do I get the FREE ground shipping offer?
You may qualify for free ground shipping if you place an order for $75 or more, select the USPS Priority Mail shipping option, and use coupon code FRSH308 during checkout. This offer is not combinable with any other discount or promotion, or good on retroactively placed orders dated 3/14/08 or before. Limit one drop-ship supplier per order. This offer may be revoked at any time without notice. We reserve the right to ship your order via best way of our choosing (USPS Priority Mail or UPS Ground), depending on order value, weight and distance.
Is the ordering process secure?
Of course! We use the Yahoo! Store platform, the industry leader in web e-commerce supporting strict compliance and security measures, including 128-bit encryption. Credit card information is deleted or shredded within 30 days of the order date. We will never share, rent or sell our customer information. We hate spam, too!
Do you offer custom printing on invitations?
Yes, we do offer custom printing and/or stationery products. There is generally a pink personalization box shown on each invitation product page and a blue customization box on stationery products. Cost is $5 per box to personalize notes. Invitation printing is $7/set in black ink and $10/set in color ink; printed return address on the envelope back flaps is an additional $4/set in black or $5/set in color. A printing set-up fee of $10 is required with custom printing on invitations, and includes an e-mailed text proof for approval prior to print production. Proofs are usually e-mailed within 5 business days of receipt of orders and printing is generally completed within 1-2 business days of proof approval. Orders are processed in order of complete receipt by date. As a courtesy to our customers, we customarily will prioritize orders with quick event dates to have proofs done sooner but this is not guaranteed and may depend on current backlogs. We do offer a Rush Printing Service ($25) that guarantees a proof within 1 business day for those in an extreme hurry.
How long does it take to get my order?
We strive to ship all in-house items within 2-3 business days and are often much faster. Our business week is Monday through Friday and shipping cut-off time is 1:00pm PST; orders received after this time are generally processed by the next business day. Orders received Friday afternoon through Sunday are processed on the following Monday. For personalized stationery items, please allow an additional week for processing. Our in-house items ship from Orange County, CA. Shipping time depends on the method selected and distance from Southern California.
A variety of shipping methods are available at checkout, including USPS Priority Mail, UPS Ground (including to Canada), and expedited services via FedEx and UPS for 2-day air and Overnight. California Overnight is also available as a next-day shipping option for shipments within the state of California. Please note that USPS is the only carrier that regularly delivers on Saturdays; for all other carriers deliveries are made only Monday through Friday (unless you request and pay extra for Saturday delivery, available only with expedited service). Shipping rates are automatically calculated at checkout based on order weight (and distance for UPS). UPS Ground delivery time map is shown below (for shipments originating from our Aliso Viejo, CA location).
Special note about USPS Priority Mail: USPS Priority Mail is generally the least expensive ground option and often quickest across the coast. We have safely shipped thousands of packages using this method without incident and have found it to be extremely reliable. However, please note that USPS strives for 2-3 day delivery times but this is not guaranteed and during peak periods delivery may take up to 1-2 weeks and no tracking progress is available. We do provide a delivery confirmation number at the time of shipment, which is later validated with the date and time of actual delivery. You may try to assess the status of your package using the delivery confirmation number at www.usps.com. If you did not receive a package that USPS has noted as delivered, please contact your local post office for assistance in tracking it down. Please note that while Priority Mail has proven highly reliable and we have shipped thousands of packages (99%+) with successful delivery as promised, there has been a very small number of packages that have been delivered later than anticipated and others which were lost or tampered with because there was not a secure place where postal carriers could leave the box. Customer assumes some risk with choosing this option and we recommend that you alert your postal carrier by leaving a note instructing them where to leave the package securely. Please note that Traylor Papers cannot accept any liability for packages claimed as not received if the USPS has verified proof of delivery confirmation.
We arrange for products from several of our lines to be drop-shipped directly to our customers to save delivery time. Such products include those from: Stacy Claire Boyd (FOB Alabama), Sweet Pea Designs (FOB Alabama), Twelve Timbers (FOB Utah), Checkerboard (FOB Massachusetts), Dinky Designs (FOB San Diego), The Paper Menu (FOB Alabama), Periwinkle Press (FOB Alabama), Take Notice (FOB Seattle), Pink Daisy Paper (FOB North Carolina), U-Name-It (FOB California), PSA Essentials(FOB Michigan), Whitney English (FOB Oklahoma) and others on occasion.
What is your return policy?
We stand behind all our products and expect you'll be extremely satisfied with your Traylor Papers purchase. Products are accepted for return within 7 days of receipt (exchange or refund) and must be in brand new, saleable condition. Returned packages must have a pre-approved RA# written on the outside of the box, copy of invoice enclosed, and shipped at customer expense. Non-returnable items include all custom-printed invitations and stationery items; any sale or close-out product; and all perishable and food items. Christmas holiday and related seasonal merchandise is non-returnable after Oct. 1; calendars are non-returnable after Jan. 20. Shipping charges are not refundable at any time.
In-house custom printing orders may be cancelled without penalty if a proof has not yet been created. If a proof has already been prepared before customer's decision to cancel, a $10 set-up fee will be charged for set-up work completed.
What if I make a mistake in my invitation wording and need to re-print? Provided that we still have or can acquire stock in the same invitation design, we will gladly offer expedited re-printing of your invitations. We offer a courtesy discount of 20% off the invitations cost and 50% off the custom printing fees with no additional set-up fee required. Shipping costs still apply.
You may qualify for free ground shipping if you place an order for $75 or more, select the USPS Priority Mail shipping option, and use coupon code FRSH308 during checkout. This offer is not combinable with any other discount or promotion, or good on retroactively placed orders dated 3/14/08 or before. Limit one drop-ship supplier per order. This offer may be revoked at any time without notice. We reserve the right to ship your order via best way of our choosing (USPS Priority Mail or UPS Ground), depending on order value, weight and distance.
Is the ordering process secure?
Of course! We use the Yahoo! Store platform, the industry leader in web e-commerce supporting strict compliance and security measures, including 128-bit encryption. Credit card information is deleted or shredded within 30 days of the order date. We will never share, rent or sell our customer information. We hate spam, too!
Do you offer custom printing on invitations?
Yes, we do offer custom printing and/or stationery products. There is generally a pink personalization box shown on each invitation product page and a blue customization box on stationery products. Cost is $5 per box to personalize notes. Invitation printing is $7/set in black ink and $10/set in color ink; printed return address on the envelope back flaps is an additional $4/set in black or $5/set in color. A printing set-up fee of $10 is required with custom printing on invitations, and includes an e-mailed text proof for approval prior to print production. Proofs are usually e-mailed within 5 business days of receipt of orders and printing is generally completed within 1-2 business days of proof approval. Orders are processed in order of complete receipt by date. As a courtesy to our customers, we customarily will prioritize orders with quick event dates to have proofs done sooner but this is not guaranteed and may depend on current backlogs. We do offer a Rush Printing Service ($25) that guarantees a proof within 1 business day for those in an extreme hurry.
How long does it take to get my order?
We strive to ship all in-house items within 2-3 business days and are often much faster. Our business week is Monday through Friday and shipping cut-off time is 1:00pm PST; orders received after this time are generally processed by the next business day. Orders received Friday afternoon through Sunday are processed on the following Monday. For personalized stationery items, please allow an additional week for processing. Our in-house items ship from Orange County, CA. Shipping time depends on the method selected and distance from Southern California.
A variety of shipping methods are available at checkout, including USPS Priority Mail, UPS Ground (including to Canada), and expedited services via FedEx and UPS for 2-day air and Overnight. California Overnight is also available as a next-day shipping option for shipments within the state of California. Please note that USPS is the only carrier that regularly delivers on Saturdays; for all other carriers deliveries are made only Monday through Friday (unless you request and pay extra for Saturday delivery, available only with expedited service). Shipping rates are automatically calculated at checkout based on order weight (and distance for UPS). UPS Ground delivery time map is shown below (for shipments originating from our Aliso Viejo, CA location).
Special note about USPS Priority Mail: USPS Priority Mail is generally the least expensive ground option and often quickest across the coast. We have safely shipped thousands of packages using this method without incident and have found it to be extremely reliable. However, please note that USPS strives for 2-3 day delivery times but this is not guaranteed and during peak periods delivery may take up to 1-2 weeks and no tracking progress is available. We do provide a delivery confirmation number at the time of shipment, which is later validated with the date and time of actual delivery. You may try to assess the status of your package using the delivery confirmation number at www.usps.com. If you did not receive a package that USPS has noted as delivered, please contact your local post office for assistance in tracking it down. Please note that while Priority Mail has proven highly reliable and we have shipped thousands of packages (99%+) with successful delivery as promised, there has been a very small number of packages that have been delivered later than anticipated and others which were lost or tampered with because there was not a secure place where postal carriers could leave the box. Customer assumes some risk with choosing this option and we recommend that you alert your postal carrier by leaving a note instructing them where to leave the package securely. Please note that Traylor Papers cannot accept any liability for packages claimed as not received if the USPS has verified proof of delivery confirmation.
We arrange for products from several of our lines to be drop-shipped directly to our customers to save delivery time. Such products include those from: Stacy Claire Boyd (FOB Alabama), Sweet Pea Designs (FOB Alabama), Twelve Timbers (FOB Utah), Checkerboard (FOB Massachusetts), Dinky Designs (FOB San Diego), The Paper Menu (FOB Alabama), Periwinkle Press (FOB Alabama), Take Notice (FOB Seattle), Pink Daisy Paper (FOB North Carolina), U-Name-It (FOB California), PSA Essentials(FOB Michigan), Whitney English (FOB Oklahoma) and others on occasion.
What is your return policy?
We stand behind all our products and expect you'll be extremely satisfied with your Traylor Papers purchase. Products are accepted for return within 7 days of receipt (exchange or refund) and must be in brand new, saleable condition. Returned packages must have a pre-approved RA# written on the outside of the box, copy of invoice enclosed, and shipped at customer expense. Non-returnable items include all custom-printed invitations and stationery items; any sale or close-out product; and all perishable and food items. Christmas holiday and related seasonal merchandise is non-returnable after Oct. 1; calendars are non-returnable after Jan. 20. Shipping charges are not refundable at any time.
In-house custom printing orders may be cancelled without penalty if a proof has not yet been created. If a proof has already been prepared before customer's decision to cancel, a $10 set-up fee will be charged for set-up work completed.
What if I make a mistake in my invitation wording and need to re-print? Provided that we still have or can acquire stock in the same invitation design, we will gladly offer expedited re-printing of your invitations. We offer a courtesy discount of 20% off the invitations cost and 50% off the custom printing fees with no additional set-up fee required. Shipping costs still apply.
